Shipping policy

ORDER PROCESSING

WE KINDLY ENCOURAGE U.S. CUSTOMERS TO SELECT SIGNATURE REQUIRED FOR DELIVERY DURING CHECKOUT to prevent items being lost in transit or incorrectly marked as delivered.  As a small business Tiger and the Monkey is unable to absorb the costs of items being lost in transit or offer refunds towards items that are marked as delivered with a tracking number and a customer states to have not received. For signature required for delivery please choose the STANDARD DELIVERY WITH SIGNATURE REQUIRED AT DELIVERY option in Shipping Method.

All orders placed Monday – Friday (excluding holidays and weekends) before 1pm EST will begin processing that day and will ship within 72 hours pending availability and credit verification. Orders placed after 1pm EST, including the ones placed Saturday - Sunday will begin processing the next business day and will ship within 72 hours pending availability and credit verification. Transit times do not include Saturday, Sunday or holidays. 

We do not ship to P.O. Box's.

**PLEASE ALLOW AN EXTRA THREE BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED DURING SALE PROMOTIONS.

IF A PACKAGE IS LOST, STOLEN OR DAMAGED IN SHIPMENT A CLAIM NEEDS TO BE FILED WITH THE SHIPPING SERVICE PROVIDER USED AND NOT WITH TIGER AND THE MONKEY.  IF A PACKAGE SHOWS THAT IT HAS BEEN DELIVERED THROUGH THE TRACKING NUMBER AND THE CUSTOMER IS UNABLE TO LOCATE THEIR PACKAGE, TIGER AND THE MONKEY IS NOT RESPONSIBLE AND WILL NOT ISSUE A REFUND OR STORE CREDIT.